Videoconferencing technician junior

Descripción

We are currently looking for a Video-conferencing Technician Junior to join our Brussels office.

As Video-conferencing Technician for one of our European Institutions client, you will operate the day-to-day activities of video-conferencing domain, manage and solve the raised incidents, requests, and the rectification of underlying problems.

 

Your role

  • Maintain, manage the Video-conferencing systems infrastructure for the 3 main sites (Brussels, Luxembourg, Strasbourg) and the Information Offices and Representations depending on the European Parliament.
  • Provide advice and guidance, ensure resolution within agreed timescales and that customers are appraised of progress.
  • Work with the Service Desk and the Back Office engineer teams to identify and trigger the resolution of common and re-occur incidents, ensure the root cause is documented and the remedy implemented.
  • Ensure that all ICT requests are dealt with according to set standards and procedures including processing of requests for new hardware / software and network access.
  • Manage the IT complaints process.
  • You will be required to work the hours and times necessary to discharge the duties of the post.
  • Record incidents and provide timely feedback to customers.

Requisitos

About you

  • Good command in Videoconferencing solutions with H.323/H.320/SIP standard protocols,
  • Good understanding and operational experiences with Videoconferencing end-points, multi-points and Table Top systems,
  • Practical experience with Cisco Video-conferencing systems,
  • Experience with Video-conferencing management and administration tools (Cisco TMS, …),
  • Experience with other collaborative Video-Conferencing systems is an asset (Microsoft Teams, Zoom, Creston, …)
  • Experience with Videoconferencing solutions with H.323/H.320/SIP standard protocols is a nice to have.
  • Experience Minimum : 1 to 2 years of recent experience of operations management.
  • Previous experience with the European Institutions will be a plus,
  • Execution of projects in the following domains (Telephony, Cabling, TVIP) will be a plus.

 

Your skills

  • Good knowledge of the infrastructure and services under his responsibility,
  • Usage of tools such as ticketing systems, configuration management databases, tools for infrastructure documentation as required by the daily operations,
  • Usage of administration tools as required by the daily operations (Cisco CUCM, Videoconference TMS, TV Distribution, Cabling),
  • ITIL knowledge,
  • High sense of responsibility, trustworthy
  • High degree of autonomy, able to take decisions as needed by local operations
  • Excellent organisational skills
  • Excellent communication in both French and English (in speech and reading/writing)

 

Why NTT DATA?

  • Career development: you’ll have access to an endless possibility of trainings via our University, yearly performance reviews and a mentorship programme.
  • We believe in work-life balance and flexibility. You’ll be in a company where you can wear casual clothing, decide your working hours, and telework some days a week.
  • Multicultural environment.
  • Your benefits will include: DKV health insurance (100% paid by NTT DATA), net allowance, life insurance, meal vouchers, eco vouchers, and much more...
  • Referral program. You’ll get rewarded by bringing your talented friends!

 

Is this the challenge you’re looking for? Apply now!

About us
NTT DATA Corporation is a Japanese multinational IT service and consulting company headquartered in Tokyo, Japan. We are a top 10 global IT services provider operating in more than 50 countries. We have over 135k employees worldwide. Our competitors include IBM, Accenture (US), Wipro Limited, Cognizant Technology Solutions and Infosys. NTT DATA offers an advanced portfolio of consulting, application, business process, cloud, and infrastructure services to public and private sectors.
Diversity & Inclusion
At NTT DATA, we believe everyone is unique and different, this is why we bet for an inclusive culture that recognizes and values diversity. We work day after day to create an environment in which we can explore, live and enhance our own singularity. #WeAreAllUnique #YouMakeUsUnique

Inscríbete en la Oferta

Data controller: NTT DATA Belgique SPRL

Purpose: To manage your possible participation in the current personnel selection processes within NTT DATA Spain and affiliates. To manage your possible participation in future selection processes and to send communications about NTT DATA Spain. and affiliates activities and recruitment events.

Legitimation:Consent of the interested party.

Recipients: Companies belonging to the NTT DATA Spain and affiliates, some located outside of the European Economic Area. Data Processors, some located outside of the European Economic Area.

Right: To access, modify and delete data, as well as other rights, as explained in the additional information.

Origin: In some cases, candidates' data could come from third parties such as employment portals, professional social networks, temporary employment agencies, recruitment consultants or head hunters, as well as teaching centres or universities.

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